Worldpay
Worldpay
Worldpay Dashboard
Worldpay Dashboard
An efficient and empowering mobile business companion
An efficient and empowering mobile business companion
Worldpay, a leading payment processor that handles 40+ billion annual transactions annually, partnered with I&CO to transform its web-only client dashboard into a modern, user-centered app.
Worldpay, a leading payment processor that handles 40+ billion annual transactions annually, partnered with I&CO to transform its web-only client dashboard into a modern, user-centered app.
CHALLENGE
CHALLENGE
An outdated and costly experience
An outdated and costly experience
As small business owners became more mobile, Worldpay’s web-only Dashboard led to user dissatisfaction and costly support demands.
As small business owners became more mobile, Worldpay’s web-only Dashboard led to user dissatisfaction and costly support demands.
WHAT WE DID
WHAT WE DID
New tools and insights for business owners
New tools and insights for business owners
I&CO went beyond designing a mobile app—we reimagined how users interact with their business data. Using customer feedback, reviews, interviews, and call center insights, we identified pain points and opportunities to streamline workflows.
We built an intuitive navigation system linking transactions, settlements, and invoices. Within the system were customizable notifications for critical, time-sensitive updates, and dynamic guidance that empowered users to self-serve confidently while reducing reliance on customer support.
I&CO went beyond designing a mobile app—we reimagined how users interact with their business data. Using customer feedback, reviews, interviews, and call center insights, we identified pain points and opportunities to streamline workflows.
We built an intuitive navigation system linking transactions, settlements, and invoices. Within the system were customizable notifications for critical, time-sensitive updates, and dynamic guidance that empowered users to self-serve confidently while reducing reliance on customer support.
OUR IMPACT
OUR IMPACT
CAPABILITIES
CAPABILITIES
User Research
UX, UI & Design Systems
User Experience Strategy
Customer Research
Ecosystem & Journey Mapping
Information Architecture
Testing & Optimization
Wireframes & Flows
User Research
UX, UI & Design Systems
User Experience Strategy
Customer Research
Ecosystem & Journey Mapping
Information Architecture
Testing & Optimization
Wireframes & Flows
Related Work
Related Work
IMAX
IMAX.com Experience
Immersing a new generation in the magic of IMAX
IMAX
IMAX.com Experience
Immersing a new generation in the magic of IMAX
Lawson Bank
Lawson Bank Next-Generation ATM
Reinventing the ATM from the ground up
Lawson Bank
Lawson Bank Next-Generation ATM
Reinventing the ATM from the ground up