Lawson Bank

Lawson Bank

Lawson Bank Next-Generation ATM

Lawson Bank Next-Generation ATM


Reinventing the ATM from the ground up

Reinventing the ATM from the ground up

Partnering with Lawson Bank, we reimagined the ATM as an essential public utility. From hardware to the digital experience, we designed a unified experience to make banking easier, safer, and more accessible.  

Partnering with Lawson Bank, we reimagined the ATM as an essential public utility. From hardware to the digital experience, we designed a unified experience to make banking easier, safer, and more accessible.  

CHALLENGE
CHALLENGE

Inclusive banking for a diverse society

Inclusive banking for a diverse society

ATMs are used by seniors, foreign visitors, and people with disabilities, yet many existing machines do not accommodate this diverse range of users. Recognizing this issue, we created an inclusive financial utility designed to meet the needs of all people without exception.

ATMs are used by seniors, foreign visitors, and people with disabilities, yet many existing machines do not accommodate this diverse range of users. Recognizing this issue, we created an inclusive financial utility designed to meet the needs of all people without exception.

WHAT WE DID
WHAT WE DID

Creating a human-centered ATM experience

Creating a human-centered ATM experience

I&CO designed Lawson Bank's next-generation ATM offering, an integrated hardware and software experience providing people with ease of use and peace of mind.

We integrated a large vertical touchscreen for intuitive interaction and replaced traditional color-coded buttons with a universal color scheme to enhance accessibility. The movable screen and ATM enclosure were designed to ensure comfortable operation from wheelchairs. Since privacy is essential for comfortable transactions, the ATM features a built-in physical mirror and a rear-view video feed, reassuring people during transactions.

In addition, I&CO devised a flexible design system that foresees future upgrades and new features to ensure that the ATM remained adaptable over time.

Because ATMs should serve as the "quiet public space" for anyone, we conducted extensive user testing to create a more user-friendly and inclusive experience, ensuring no one is left behind.

I&CO designed Lawson Bank's next-generation ATM offering, an integrated hardware and software experience providing people with ease of use and peace of mind.

We integrated a large vertical touchscreen for intuitive interaction and replaced traditional color-coded buttons with a universal color scheme to enhance accessibility. The movable screen and ATM enclosure were designed to ensure comfortable operation from wheelchairs. Since privacy is essential for comfortable transactions, the ATM features a built-in physical mirror and a rear-view video feed, reassuring people during transactions.

In addition, I&CO devised a flexible design system that foresees future upgrades and new features to ensure that the ATM remained adaptable over time.

Because ATMs should serve as the "quiet public space" for anyone, we conducted extensive user testing to create a more user-friendly and inclusive experience, ensuring no one is left behind.

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OUR IMPACT
OUR IMPACT

5,000+

5,000+

Projected number of ATMs as of February 2025

Projected number of ATMs as of February 2025

CAPABILITIES
CAPABILITIES

User / Brand Audit
Concept Testing
Industrial & Packaging Design
User Research
UX, UI & Design Systems
Physical Experience Integration
Prototyping & Testing
Accessibility & Compliance

User / Brand Audit
Concept Testing
Industrial & Packaging Design
User Research
UX, UI & Design Systems
Physical Experience Integration
Prototyping & Testing
Accessibility & Compliance

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New York

26 Broadway, 3rd Floor
New York, NY 10004
+1 (917) 793-9045

Tokyo

15-1, Udagawa-cho

Shibuya-ku, Tokyo

+81 050 3708 9045

Singapore

152 Beach Rd,
#36 Gateway East,
Singapore 189721

Newsletter

Subscribe to The Intersection, a newsletter about insights on relevance at the intersection of creativity and technology.

New York

26 Broadway, 3rd Floor New York, NY 10004
+1 (917) 793-9045

Tokyo

15-1, Udagawa-cho Shibuya-ku, Tokyo

+81 050 3708 9045

Singapore

152 Beach Rd, #36 Gateway East,
Singapore 189721

EN

English

EN

English