Lawson Bank
Lawson Bank
Lawson Bank Next-Generation ATM
Lawson Bank Next-Generation ATM
Reinventing the ATM from the ground up
Reinventing the ATM from the ground up
Partnering with Lawson Bank, we reimagined the ATM as an essential public utility. From hardware to the digital experience, we designed a unified experience to make banking easier, safer, and more accessible.
Partnering with Lawson Bank, we reimagined the ATM as an essential public utility. From hardware to the digital experience, we designed a unified experience to make banking easier, safer, and more accessible.
CHALLENGE
CHALLENGE
Inclusive banking for a diverse society
Inclusive banking for a diverse society
ATMs are used by seniors, foreign visitors, and people with disabilities, yet many existing machines do not accommodate this diverse range of users. Recognizing this issue, we created an inclusive financial utility designed to meet the needs of all people without exception.
ATMs are used by seniors, foreign visitors, and people with disabilities, yet many existing machines do not accommodate this diverse range of users. Recognizing this issue, we created an inclusive financial utility designed to meet the needs of all people without exception.
WHAT WE DID
WHAT WE DID
Creating a human-centered ATM experience
Creating a human-centered ATM experience
I&CO designed Lawson Bank's next-generation ATM offering, an integrated hardware and software experience providing people with ease of use and peace of mind.
We integrated a large vertical touchscreen for intuitive interaction and replaced traditional color-coded buttons with a universal color scheme to enhance accessibility. The movable screen and ATM enclosure were designed to ensure comfortable operation from wheelchairs. Since privacy is essential for comfortable transactions, the ATM features a built-in physical mirror and a rear-view video feed, reassuring people during transactions.
In addition, I&CO devised a flexible design system that foresees future upgrades and new features to ensure that the ATM remained adaptable over time.
Because ATMs should serve as the "quiet public space" for anyone, we conducted extensive user testing to create a more user-friendly and inclusive experience, ensuring no one is left behind.
I&CO designed Lawson Bank's next-generation ATM offering, an integrated hardware and software experience providing people with ease of use and peace of mind.
We integrated a large vertical touchscreen for intuitive interaction and replaced traditional color-coded buttons with a universal color scheme to enhance accessibility. The movable screen and ATM enclosure were designed to ensure comfortable operation from wheelchairs. Since privacy is essential for comfortable transactions, the ATM features a built-in physical mirror and a rear-view video feed, reassuring people during transactions.
In addition, I&CO devised a flexible design system that foresees future upgrades and new features to ensure that the ATM remained adaptable over time.
Because ATMs should serve as the "quiet public space" for anyone, we conducted extensive user testing to create a more user-friendly and inclusive experience, ensuring no one is left behind.
OUR IMPACT
OUR IMPACT
5,000+
5,000+
Projected number of ATMs as of February 2025
Projected number of ATMs as of February 2025
CAPABILITIES
CAPABILITIES
User / Brand Audit
Concept Testing
Industrial & Packaging Design
User Research
UX, UI & Design Systems
Physical Experience Integration
Prototyping & Testing
Accessibility & Compliance
User / Brand Audit
Concept Testing
Industrial & Packaging Design
User Research
UX, UI & Design Systems
Physical Experience Integration
Prototyping & Testing
Accessibility & Compliance
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