OneASICS
Client
ASICS
Creating ASICS’ first global, direct-to-consumer membership program
As the retail industry is being shaken to the core and is needing to shift online, how can ASICS really become direct-to-consumer?
ASICS acquired Runkeeper, a popular running app with millions of users. This gave us an opportunity to start thinking of ASICS’ audience not merely as customers but as “members.”
Practical Future
OneASICS: a global membership program designed to build direct relationships with ASICS’ audience.
At the core of ASICS’s ecosystem
The OneASICS Membership program sits at the core of these touch points, creating a more connected view of its customers.
Becoming DTC: Shifting the organization
ASICS Digital was established to centralize digital capabilities globally to achieve consistency and efficiency for the sake of the customer. I&CO worked with this team closely to operationalize OneASICS.
Membership benefits
With the proposition of “It Keeps You Moving,” the OneASICS Membership program inspires you to meet your running goals with exclusive services and expert advice.
Activity over loyalty
For OneASICS, we created a dynamic program model based on challenges. Members choose challenges and earn benefits by running, shopping, or interacting. The result was a program that was truly 1-to-1 and allowed OneASICS to expand into new sports and categories.
+600%
Increase in e-commerce account creation
8
Countries OneASICS is live in
20+
Size of new OneASICS team at ASICS
Our Role
BRAND
- Primary Research
- Customer Insights
- Business & Market Intelligence
- Data Analysis
- Workshops
- Product Strategy
- Retail & Customer Experience
- Go-to-Market Strategy
PRODUCT
- Product Design
- User Experience Design
- Interface Design
- Customer Journeys
- Service Design
- Prototyping
- User Testing & Optimization
SERVICE
- Brand Positioning & Architecture
- Naming
- Brand & Identity Design
- Tone of Voice
- Messaging & Content Strategy
COMMUNICATION
- Corporate Product Incubation
- Ideation Workshops & Sprints
